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F.A.Q.

FIND ANSWERS TO ALL THE MOST FREQUENT QUESTIONS

All those DVDs are rare stuff made by fans... Please read

First at all, you need to understand, all those DVDs are rare stuff made by fans with home software and equipment, of course nothing offer on this site is compare with original DVDs, the quality varies on each titles.   EXAMPLE:    I recorded a broadcast in 1978 and I saved the tape in my basement for 30 years and I found the tape and I decided to put the video on DVD, no video remastered or audio, I just put on DVD; you can imagine the quality right?   Of course is not gonna be really good quality or HD, this is the parameter for this kind of DVDs, not all are bad, not all are good, but you need to keep in your mind, this is rare stuff never released on original DVD, the quality is very different on each DVD, in this site you gonna find very good stuff and low quality stuff, that’s why is very important check it out the quality rating, is a tool to give you an idea about the quality, we have old DVDs with very good quality, and old DVDs very low quality, or new stuff HD and new stuff with no good quality.

The HD era change many things and now DVDs than before in 2003-2009 was rated 9.0 or 9.5   now are 8.0 or 8.5, now everything is HD but in the past was not like that, you can see original DVDs from 2000-2008, watch it now on a big screen and look low quality, that happen with many of our DVDs.

Those DVDs are not copies from original DVDs, the quality varies on each DVD, some DVDs are Pro-shots and some are Audience-shot.  See the FAQ below.

A: When you buy a DVD in RCD, you are buying only the disc, no cover art printed and no case included, we provide a link to download cover art (JPG File) high resolution files with a perfect size to fit in a regular DVD case.

A: If you have any problem or just you don?t like the DVD, just contact us and we can replace the item or if you want a refund, we can refund your money.

A: RCD accept the next payment method:

Credit Card:
Visa
MasterCard
American Express
Discover
Debit Cards with Visa or MasterCard logos

Offline Payment:
Money Orders (Domestics and International)
Personal Check (Only US buyers)

A: We process and ship all orders within 3-5 business days after payment is received. Depending on where you live and what shipping method you chose, see above. (Keep in mind we have to work in your order, this is not a product already made)

We offer domestic shipping to United States and international shipping to any country around the world, see estimate delivery time below.

Shipping cost to United States (Insurance Is Included):

– 1st class mail Delivered 5-7 Business days (Ship out 3-5 Business days)

– Priority mail Delivered 2-3 Business days (Ship out 3-5 Business days)

Shipping cost to any international Location Included Canada (Insurance Is Included):

– 1st class international mail Delivered 8-12 Business days (Ship out 3-5 Business days)

A: please follow the suggestions below to resolve the problem

– Check the DVD in your computer and or a different DVD player just to be sure the DVD is defective or is a compatibility problem, usually if the DVD is works perfect in your computer is because the DVD is PAL (Europe Format).

– Go to the item description and check if you bought a DVD NTSC or PAL

– If the DVD is defected please contact us to replace the DVD with no extra cost, you don’t need to send the DVD back (always included your order number)

A: Audience shot (Aud-Shot) are concerts recorded by fans with a single camera.

Professional shot (Pro-Shot) are concerts recorded professionally with multiple cameras.

See Quality Rating Table

A: Each DVD concert in RCD has a different quality, for this reason we give a quality rating, this is the way to help to our customers to choose the quality that they are looking for in a DVD, keeping in mind all those DVDs are made by fans with home equipment and software, from all eras.

See Quality Rating Table

A: Most countries in North and South America, including the US and Canada, utilize the National Television Standards Committee (NTSC) format, while Europe, Australia and parts of Asia use a competing format called Phase Alternating Line (PAL).

Each DVD description include the DVD format available, if you live in US or Canada you need to choose only NTSC DVDs and if you live in Europe, Australia you need PAL format, but if you have a multi-region DVD player, you can choose any format.

A: The main reason is to keep the DVD cost and shipping cost low.

A: Need help to download or printing cover art, click on the links below to download a PDF file with help.

  1. When you paid your order, check your email, you have to receive an email with your new order status (Order # processed) that email contain a links to download cover art, the link will be provided only if you buy DVDs from us, and link is good only for 15 days.
  1. All cover was added by bands latter from A ? Z, just brows by Bands first letter example: (Kiss Live Montreal 1983) will be under the folder “K” then folder “Kiss? or The Best AOR & Hard Rock Video Collection will be on the folder “T” then Folder ?The best AOR…?

Need help to download or printing cover art, click on the links below to download a PDF file with help.

PRO-SHOT

9.5         Perfect image and sound (Most of the time HD Video)
9.0         Very Good image and good sound (Sometimes no perfect but definitely good)
8.5         Good to see (No perfect quality but enjoyable)
8.0         Not too bad (If you are a fan, you gonna like it)
7.5         Los Quality (Just for diehard fans)

AUDIENCE -SHOT

9.0         Good image and good sound (Remember this is an audience shot)
8.5         Good to see (No perfect quality but enjoyable)
8.0         Just for Fans (No good image and sound)
7.5         Los Quality (Just for die-hard fans)